At Kidzooz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 15-day return and refund policy to ensure a worry-free shopping experience. Please review the details of our policy below:
1. Eligibility for Returns
1.1 Items must be returned within 15 days of delivery.
1.2 Products must be unused, in their original condition, and in original packaging with all tags intact.
1.3 Certain items, such as perishable goods, customized products, or items marked as “non-returnable,” are not eligible for returns.
2. How to Initiate a Return
2.1 To start the return process, contact us at support@kidzooz.com with your order number and the reason for the return.
2.2 Once approved, we will provide you with return instructions and the return shipping address.
2.3 Customers are responsible for the shipping costs of returns unless the return is due to a defect or error on our part.
3. Refund Process
3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3.2 If approved, your refund will be processed and credited to your original payment method within 5-7 business days.
3.3 Please note that original shipping charges (if any) are non-refundable.
4. Damaged or Defective Products
4.1 If you receive a damaged or defective product, please notify us within 48 hours of delivery.
4.2 Provide photos of the damaged product and your order details when reaching out to support@kidzooz.com.
4.3 We will arrange a replacement or refund, including covering return shipping costs for defective items.
5. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., food, milk powders).
- Personalized or customized products.
- Items marked as “non-returnable” on the product page.
6. Exchanges
6.1 We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
7. Contact Us
For any questions or assistance with your return or refund, please contact our customer support team at support@kidzooz.com.
Thank you for shopping with Kidzooz! We are committed to ensuring a seamless and satisfactory experience for every customer.