At Kidzooz.com, we want to ensure that you are completely satisfied with your purchase. If you are not entirely happy, we’re here to help.
1. Returns
- Eligibility: Products can be returned within 30 days of the purchase date. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Returnable Items: Some items such as personalized products, sale items, and hygiene-sensitive products (like baby bottles, pacifiers) are not eligible for return.
- Return Process: To initiate a return, please contact us at returns@kidzooz.com. Once approved, we will provide return shipping instructions.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.
3. Exchanges
- If you need to exchange a defective or damaged product for the same item, please contact us at support@kidzooz.com with your order details.
4. Late or Missing Refunds
- If you haven’t received your refund after the processing time, please check with your bank or credit card provider. If the issue persists, contact us at support@kidzooz.com.
5. Return Shipping Costs
- You will be responsible for covering the shipping costs for returning items unless the product was defective or incorrect. Shipping costs are non-refundable.