At Kidzooz.com, we strive to provide efficient and reliable shipping services to ensure that your products are delivered on time. Please read through our shipping policy to understand how we handle shipping and delivery.
1. Shipping Locations
- We offer shipping across multiple regions, including both domestic and international destinations. Availability of shipping to specific countries will be indicated at checkout.
2. Processing Time
- Orders are typically processed within 1-3 business days after purchase. Orders placed on weekends or holidays will be processed the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
3. Shipping Methods & Delivery Time
- We offer several shipping options, including standard and express shipping. Delivery times vary based on your location and the chosen shipping method.
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- Please note that delivery times are estimates and may be affected by factors such as customs delays or unforeseen circumstances.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, dimensions of the package, and your delivery location. International shipping may incur additional customs duties or taxes, which are the responsibility of the customer.
5. Free Shipping
- We may offer free shipping promotions from time to time. Please check our website for any ongoing free shipping offers or thresholds that qualify for free shipping.
6. Order Tracking
- Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
7. International Shipping
- For international orders, shipping times may vary depending on the destination. Customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs regulations.
8. Undeliverable Packages
- If a package is returned to us due to an incorrect address or failure to collect it, we will contact you to arrange re-shipment. Additional shipping fees may apply in such cases.
9. Lost or Damaged Packages
- While we work with trusted shipping carriers, Kidzooz.com is not responsible for lost or damaged packages. However, we will assist in resolving such issues with the carrier. If your package is lost or arrives damaged, please contact us at support@kidzooz.com.
10. Delayed Shipments
- Kidzooz.com is not responsible for shipping delays caused by the carrier or external factors such as weather conditions, customs processing, or natural disasters. If your order is delayed, we will do our best to assist in tracking and expediting the process.
11. Contact Us If you have any questions regarding our shipping policy, please reach out to us at support@kidzooz.com.